Shipping & Delivery Policy

We deliver to shops in and around Hyderabad. Enter your shop's pincode on the website or in the app to check. You can order for a shop only if its address is inside one of our delivery areas.

Each delivery area has its own delivery days and a daily order cut-off time. Orders placed after the cut-off move to the following delivery day. The expected delivery date is shown before you place the order and on the order page; it is an estimate, not a guarantee. Deliveries are made between 8 am and 8 pm.

• Each area has a minimum order value (and in some areas a minimum weight), shown in your cart.
• Depending on the area, delivery may be free, a fixed charge, or a charge by weight, and may become free above an order value. Any charge is shown in your cart before you order and on the invoice.

• Goods are delivered to the shop address selected on the order. Our delivery staff may call the shop's contact numbers on the way.
• Someone must be at the shop to receive the goods, check them against the invoice and pay, if paying on delivery. A person at your shop who accepts the delivery is treated as authorised by you.
• Check the goods before accepting them and return any damaged, wrong, expired or short items to the delivery staff then and there (see the Refund, Returns & Cancellation Policy).
• Risk in the goods passes to you on delivery; ownership passes when they have been paid for in full.

If the shop is closed, nobody is there to receive the goods, payment is not ready, the goods are refused or the shop cannot be reached safely, we try to contact you. The order may then be re-attempted on a later delivery day or cancelled. Anything paid for a cancelled order is refunded. [TODO: confirm whether a re-delivery charge applies.]

Deliveries can be delayed by traffic, weather, vehicle breakdowns or other events outside our control. We will tell you if your order is delayed. If you no longer want a delayed order, contact Support before it reaches you.

For help with an order, use Support in the app or on the website, or contact Customer Care at contact@siridhaniya.com or +91 79810 37504. If you are not satisfied, or you have a complaint about this document, your personal data or a seller, write to our grievance officer:

• Name: Ayush Agarwal, Chief Technology Officer — Grievance Officer
• Email: ayush@siridhaniya.com
• Phone: +91 83283 39044
• Address: Jai Balaji Wholesale Marketing (Siridhaniya), 6-8-111/A, Rajendra Nagar, Kattedhan, Hyderabad, Rangareddy, Telangana - 500077

Please include your registered mobile number, the order number (if any) and the details of your complaint. We acknowledge complaints within 48 hours and work to resolve them within one month of receiving them, or sooner where the law requires — in line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.